Contact LuxNova
Send Us a Message
Have questions, feedback, or need support? Fill out the form below, and our dedicated team will get back to you as soon as possible. We are committed to providing you with the best experience.
Our Contact Information
We are always here to assist you with any questions about our products, orders, or general inquiries. Feel free to reach out to us during our business hours.
Address: Dunajská 31, 811 08 Bratislava, Slovakia
Phone: +421 919 999 999
Email: [email protected]
Business Hours: Monday - Friday: 9:00 AM - 5:00 PM CET
Find Us on the Map
Our office is conveniently located in the heart of Bratislava. You can find us using the map below for easy navigation.
Frequently Asked Questions
Before contacting us, you might find answers to your questions in our FAQ section. We've compiled a list of common inquiries to help you quickly.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to the carrier's website. You can use this number to monitor the progress of your delivery. If you encounter any issues, please don't hesitate to contact our support team.
What is your return policy?
We offer a 30-day return policy on all unopened and unused products. If you are not satisfied with your purchase, please contact us within 30 days of receipt to arrange for a return or exchange. Some conditions and exceptions may apply, so please refer to our full return policy for details.
Do you offer international shipping?
Yes, LuxNova proudly ships internationally to many countries. Shipping costs and delivery times vary depending on the destination. You can view the available shipping options and costs at checkout after entering your delivery address. Please note that customs duties and taxes may apply.
How can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes or cancellations may not be possible if the order has already been processed or shipped.